Go Camping UK

Frequently Asked Questions

For those questions that customers ask often, you may find we have answered your query here.

Who is the holiday with?

Some of the holidays featured on our website are booked directly with us and some with the holiday park where we are an agent. To know which is which please check the holiday description. With our holidays we either own or lease the holiday park / campsite or rent part of the park for our tents. We may then have a contract with the campsite owner to take over the management of our tents, their cleaning and welfare of our customers whilst on their park. You, the customer would be contracted to us directly, a bit like a Thomas Cook holiday uses an independent hotel but if you are not happy with your hotel and they did not deal with your problem to your satisfaction you would contact Thomas Cook.

Do you provide bedding?

Sometimes this is included, sometimes it is an add on and sometimes it is not included and you will need to bring your own. Please check the details for each holiday.

Are dogs allowed?

Often yes but please check the individual holiday details. All dogs must be on a lead, well behaved and will usually incur some sort of add on fee. We suggest you read our terms and conditions so that you are clear on your responsibility as a pet owner.

Cancellation and refund

Please read the terms and conditions of the holiday for specifics regarding that holiday. Generally for our own holidays we can not offer a refund of the deposit value. Within 8 weeks of your holiday starting we do not offer refunds but we may be able to change your holiday subject to our standard administration charge but you will be liable for the full balance within 8 weeks of your holiday start date.

We would always recommend you take appropriate travel insurance as you would with a package holiday.

Directions

Your can find directions to your holiday destination under the individual listing for the campsite.

for camping and glamping holidays

Frequently Asked Questions

Who is the holiday with?

Do you provide bedding?

Are dogs allowed?

Cancellation and refund

Directions

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