PLEASE NOTE

Much of the accommodation and services featured on our website belong to and are managed by independent owners and suppliers. These terms and conditions relate solely to accommodation owned and managed by independent owners and suppliers. The name of the supplier of the accommodation is clearly stated on the relevant booking pages within our website, and links to the relevant terms and conditions are found within these booking pages. The following terms and conditions specifically relate SOLELY to the services, accommodation and holidays sold by Go Camping UK as a booking agent.  For booking terms relating to holidays sold directly by Go Camping UK please click here.

TERMS AND CONDITIONS

We, Go Camping UK Limited, company number 5838296 and VAT number: 998463643 having our registered office at 2 Golden Villa, The Street, Eye, Suffolk, IP23 7PL, book your accommodation or other service as agent. Your contract will be with your accommodation owner or service provider (referred to as Owner from now on) and these booking conditions set out the basis of your contract with the Owner. They also set out the basis of our involvement as booking agent.

1. Booking and Payment. When you make a booking you must pay a deposit (or, if booking within 8 weeks of departure, you must make full payment.) The deposit amount will be advised at the time of booking. If you have paid a deposit, the balance of the price of your accommodation or other services must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we may cancel your booking on behalf of the Owner and your deposit will be retained.

When you make a booking you make an offer to the Owner that we are free to accept or reject on their behalf. In making a booking, you warrant that you are 18 years of age or over and have the authority to accept and do accept on behalf of your party the booking terms and conditions set out below.

The information and requirements contained on our website form part of your contract with the Owner and set out our responsibilities as booking agent. We do not automatically remind you that payment is due and cancellation charges may be applied.

Go Camping UK Ltd reserves the right to treat a dishonoured cheque as a cancellation of booking, or apply an administration charge.

2. The Contract. A binding contract between you and the Owner of your accommodation and/or service will come into existence once we have received your deposit (or full payment if you have booked within 8 weeks of your departure,) and we have issued a booking confirmation invoice by email, fax or post on behalf of the Owner. The contract, and all matters arising out of it, is governed by English Law and shall be dealt with by the non-exclusive jurisdiction of the English Courts.

3. Our Responsibility For Your Booking. The accommodation and services belong to and are managed by independent owners and suppliers. Your contract is with the Owner. As agent we accept no responsibility for the provision of the accommodation by the Owner. Our responsibilities are limited to making your booking in line with your instructions. We also do not accept liability for any information about the accommodation or other service that we pass on to you in good faith.

However, if in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is twice the cost of the accommodation or other service booked through us (or the appropriate portion of this if not everyone on the booking is affected) unless a lower limitation applies to your claim as outlined below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the Owner of your accommodation or other services that are incorporated into this contract.

You must provide us and our insurers with all assistance we may reasonably require. You must also tell us and the property owner/supplier concerned about your claim or complaint as set out in clause 11 below. If asked to do so, you must transfer to us or our insurers any rights you have against the property owner/supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

4. Prices. We reserve the right to alter prices, which may go up or down. We will advise you of the current price at the time we confirm your booking, which will also over-ride any prior verbal quotations.

Prices quoted are inclusive of gas, water, electricity (where applicable) and cleaning unless otherwise stated. They are based on normal consumption (electricity 8kw per day). Excessive use of any of these services may incur an additional charge, which may be collected locally by the Owner, or by us.

5. Holiday Insurance. Our holidays are not covered by any form of personal insurance, you are therefore strongly recommended to take out a suitable insurance policy for your holiday. All or part of your liabilities as stated above may be covered by your Travel Insurance if your reason for cancellation is one of those covered by your policy.

We cannot accept responsibility for any personal injury, loss, accident, damage or your 3rd party personal liability.

6. Cancellation by You. Telephone us immediately if you have to cancel your holiday and confirm this in writing by mail or email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ). Your cancellation is effective from the date we receive your written notification. We will acknowledge your cancellation in writing.

If we receive written notification of cancellation of your holiday more that 8 full weeks before your holiday start date we will refund all money paid minus our standard booking deposit, which is given at the time of booking.

If your written cancellation is received within 8 weeks of your holiday start date we will not refund any money and you will be liable for the full price of the holiday, whether you have completed your payment or not. You may, with our consent, transfer the holiday onto another party providing that we agree to accept a booking from this party, there will be a £25 administration fee charged for amending your booking.

Amendment charges are not refundable in any event.

7. Amendments. Requests for amendments after your booking has been confirmed must be in writing by post, email or fax. If it is possible to make the amendment, we will charge a £25 administration fee together with any costs or charges imposed by the Owner or other service provider and any applicable increase in the price if the amendment relates to a change of date.

8. Damages and Security Deposit Waiver Charge. You are recommended to have personal insurance that covers you for accidental damage and personal liability. You may be required to check and sign an inventory on your arrival at the property. If at this time you discover that anything is missing or damaged then this must be reported to the owner/keyholder immediately otherwise it will be presumed that the damage/loss was caused by yourselves and a charge will be made. In the event of any damage, breakages, losses, additional cleaning or other costs including supplements for any additional guests not previously notified to us, charges may be made by the owner/keyholder on site or by ourselves.

Some site owners may require that a security deposit is given on arrival. The deposit does not limit your personal liability.

9. Force Majeure. We, on behalf of ourselves as agent, and the accommodation Owner or service provider cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason or circumstances which amount to "force majeure". Circumstances amounting to "force majeure" include any event which we or the site owner/manager could not, even with all due care, foresee or avoid. Such circumstances include but are not limited to the destruction or damage of your accommodation through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our or the site owner/managers control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the site owner/managers control.

10. Change or cancellation of your Holiday. In the unlikely event of the Owner cancelling or making a major change to your booking after the booking has been made, we will tell you as soon as possible and try to provide you with alternative accommodation of a similar standard (where available) or a full refund.

A major change means one or more of the following changes were made before departure: a change of property to one of a lower standard for the whole or a major part of your holiday, a change of area outside a 40 mile radius of the one originally confirmed, or an advertised swimming pool being withdrawn for an extended period, provided that our UK office has been informed.

If a similar standard property is not available and you choose to stay in a more expensive property, you will have to pay the difference. As we are an agent, we regret we cannot pay any compensation or reimbursement of any expenses or costs that you may incur as a result (including costs of any transport or other service booked independently by you.)

If, due to "force majeure" (see clause 9) it is necessary to change or terminate your arrangements after departure but before the scheduled end of your time away, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

11. Complaints. Your contract is with the Owner and the Owner is ultimately responsible for any problems in the provision of the accommodation or service.

If you have a justifiable complaint concerning your holiday, then you must first try to resolve it with the owner/keyholder/other supplier yourself. If they are unable to resolve the complaint, or you experience problems with the owner/keyholder/other supplier, you must contact our UK offices and request assistance, so that the matter can be resolved on the spot.

You must give us the opportunity to try to resolve any problems or complaints you may have whilst you are at the property. Any refusal to do so or refusal of reasonable rectification may prejudice your rights to compensation or repayment. Please ensure you leave a telephone number and a time for us to contact you back. If your phone is a mobile, ensure it is switched on and that you are in a clear reception area. We may need time to make arrangements.

Owners/keyholders/repair people must be given access to the property if you have a problem. We reserve the right to contact the owner/keyholder/other supplier at any time during this process, and you must agree to meet with the owner/keyholder directly to discuss any situation which may arise. We also reserve the right to send an independent witness to the property to establish facts. This person is not available to make direct comment.

If despite having contacted us the problem remains unresolved, it is essential that you contact our UK office again as we are entitled to assume that you are satisfied if we do not hear from you again.

You must not independently move to other accommodation without first allowing our UK office the opportunity to assist you in resolving your complaint or problem. If you do so, or you refuse reasonable rectification, you may prejudice your rights to compensation or repayment.

You must also formally confirm any unresolved complaint in writing to us within 28 days of your return from holiday. We will deal with all observations and/or comments received in writing on behalf of the Owner.

Failure to notify us of complaints entirely in accordance with this paragraph may affect your rights under this contract.

12. Website Accuracy. We have taken care to ensure accuracy continuously with the website. We cannot be held responsible for information relating to third parties. We will endeavour to inform you of any material inaccuracies or changes that occur after we receive notice. Some temporary changes, e.g. swimming pool maintenance, fixtures, fittings, features and facilities cannot be predicted.

Distances and sizes quoted are approximate Also certain items in photos (furnishings, etc) are subject to change, and may not always be exactly as shown. Regrettably, errors in information and prices do occasionally occur. You must therefore ensure that you check all details of your chosen accommodation and other services (including the price) at the time of booking. All accommodation and other services featured in this brochure and on our website are subject to availability.

13. Accommodation. Clients must take all reasonable precautions to protect themselves whilst on holiday.

You will be expected to provide basics such as toilet rolls (in accommodation with their own toilet, communal facilities are supplied with toilet rolls), cleaning materials, cooking basics, bin liners, etc.

Please respect your neighbours and avoid causing noise and/or any nuisance. The maximum party size in each property is stated in the description. This figure includes children under the age of 4.

Changes to the numbers quoted at the time of booking must be requested in writing in advance of your arrival at the property. We must be informed of any guests, not advised to us at the time of booking, staying at the property or using the property's facilities, for which an additional charge may be payable. Pitching tents or parking caravans to accommodate more people than the maximum is strictly forbidden. Animals are not allowed in the properties without permission.

Take sensible security precautions and ensure all windows are closed and doors locked, tents zipped up, and any alarm system where fitted is set when leaving the property. For canvas properties please leave valuables locked in your car.

Property owners enter a contract with you on the condition that you abide by these simple rules and that the occupation of the property is not connected with any professional or commercial purpose unless otherwise agreed.

14. Behaviour. By making a booking with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Owner or other service provider. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, the Owner, Go Camping UK Ltd, or any person in authority are entitled, without prior notice, to terminate the contract of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. Neither the Owner or Go Camping UK Ltd will have further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

15. Arrival and Departure. You must arrive at your property between 3pm and 6pm, and depart by 10am. If you arrive later than 6pm you may not be able to access your property and will have to make alternative accommodation arrangements until the following day. You are responsible for any resulting cost. It is imperative that you contact the keyholder at least 24 hours beforehand to make alternative arrangements.

On departure, clients are expected to remove all their personal items including all foodstuffs, empty fridges/freezers, empty all bins, empty any dishwasher and filter, flush toilets, wash up and put away all used kitchen equipment, remove any linen from the beds, return all items to their original positions, wipe surfaces, sweep floors and dispose of all household rubbish at the designated disposal point. The property must be left as clean as you would expect to find it. Failure to do so will incur costs to you.

16. Please Check All Details. Please check the confirmation invoice carefully immediately on receipt and advise us straight away of any apparent error. We regret we cannot accept liability for any inaccuracies or omissions in any document if we are not notified of it within 7 days of issue date of the document concerned. The itinerary is your personal decision; we do not check your timings or make special arrangements for late or early arrival, therefore you must ensure that your chosen travel arrangements allow you plenty of time to reach your property at the appropriate time.

You must inform us in writing at the time of booking of any disability or medical condition any member of your party has and of any other circumstances which may affect your holiday (for examples babies and small children, elderly persons, late or early arrival at the property, specific allergies). At the same time, you must also give us full details in writing of any special requirements you may have.

Although we will endeavour to pass any reasonable requests on to the owner of the property, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the owner or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as 'standard bookings' subject to the above provisions on special requests. If we reasonably feel unable to properly accommodate the particular needs of any member of your party, we must reserve the right to decline your booking on behalf of the Owner or other service provider, or, if full details are not given at the time of booking, cancel when we become aware of these details.

17. Data protection. In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements. If we need any other personal details, we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example the property owner, hotel, other supplier, credit/debit card company or bank).

Where you give us details relating to your physical or mental health or condition, we will ask you to give us your written consent to our holding, using and passing on such information.

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for the details and give you the opportunity to say no if you do not want us to do so.

We promise to keep all personal details you give us in connection with your booking confidential.

Copyright © Go Camping UK Ltd 2010. Published November 2010. Cancels all previous issues.